Insurance back office automation for the servicing work behind every policy.

Insurance back office automation is software that handles the servicing work behind each policy so CSRs and account managers do not rekey it. At an independent P&C agency that means policy checking against the binder and quote, endorsement and certificate requests, ACORD form data entry, carrier download reconciliation and renewal paperwork. AI reads the documents and prepares each change, and a person approves it before it reaches a carrier, a client or the AMS.

The best candidates are high-volume servicing tasks that follow the same steps each time: policy checking, certificates of insurance, routine endorsements such as vehicle and driver changes, data entry from applications and dec pages, and download exception lists. Coverage advice and anything that commits the agency to a client stays with your licensed staff. Policy checking automation is a good first build because it takes careful reading and is easy to put off.

We connect where your AMS offers an API, an interface or a reliable export, and confirm which before quoting. Applied Epic, AMS360, HawkSoft and EZLynx each handle outside access differently, and some require a vendor partner program or a particular plan tier. We check API access, plan tier and partner requirements during scoping. Where a direct connection is not available, we build around exports and imports and tell you up front what that limits.

It depends on how many servicing workflows are in scope, whether your AMS has usable API access, and your monthly volume of policies, certificates and endorsements. The AI audit is free and ends with a scoped estimate. Builds are fixed-price against that scope, and ongoing support is a flat monthly fee covering hosting, monitoring, model and API costs, and fixes. There is no hourly billing. Our pricing page explains what moves the number.

Yes, with staff confirming the result. AI extracts insured details, locations, vehicles, drivers and prior coverage from applications, dec pages and supplementals, then prefills the AMS record and the ACORD forms you use. Each field is shown next to the source it came from, and anything the documents do not answer is left blank and flagged. In AI-assisted ACORD form workflows like this, the system does the typing and your staff do the checking.

It is built to keep client policy data restricted and logged. Data is encrypted in transit and at rest, each workflow gets only the access it needs, every action and approval is recorded, and we work in your cloud account where possible. We never train models on your data, and you keep the source code. Your obligations under state insurance data security rules stay with the agency, so we document the controls we run and your compliance owner signs off.

Return comes from CSR time no longer spent rekeying and comparing, from discrepancies caught at issuance instead of at claim time, and from certificate requests that do not wait in an inbox. How large it is depends on your policy count, your mix of personal and commercial lines, and how manual servicing is today. The free audit looks at your current process first, so any estimate is based on your agency's numbers rather than an industry average.

Most builds go live in two to three weeks from a defined scope. An AMS that needs vendor approval for API access, or a workflow that has to handle many carriers' formats, can take longer, which is why we scope before we quote. We usually start with one workflow, such as policy checking or certificates, prove it on your own accounts, and then add the next.

That is not what we build it for. The goal is to take rekeying, line-by-line comparison and inbox sorting off your CSRs and account managers so they have time for clients and for the exceptions that need judgement. Every workflow keeps a person approving anything that goes to a carrier, a certificate holder or the AMS.