Trial Service Agreement

1. Trial Access and Term

(a) Provider grants Client free access to its ProducerHQ platform ("Platform") for evaluation purposes for a period of fourteen (14) days from the Trial Start Date ("Trial Period"), including the modules and the allotment of AI analyses specified at signup.

(b) No fees are charged for the trial and no payment method is required. Nothing in this Trial Agreement obligates Client to purchase a subscription.

(c) Trial accounts are limited to one per organization. Provider may extend a Trial Period at its discretion, and may suspend or terminate a trial account that violates Section 4 (Acceptable Use).

(d) The trial includes pre-loaded sample data (clearly labeled) so Client can explore the Platform immediately. All sample entities are fictional.

2. Your Data: Ownership, Isolation, and Security

The protections below apply fully during the trial. They are the same commitments made to paying subscribers.

(a) Ownership and License: Client retains all rights, title, and interest in and to all documents, data, and content uploaded to the Platform ("Client Data") and all reports and analysis results generated from Client Data ("Outputs"). Provider acquires no ownership rights to Client Data or Outputs. Client grants Provider a limited, non-exclusive license to access and process Client Data solely to provide the services described in this Trial Agreement, subject to Section 3.

(b) Isolation: Client Data is logically separated from all other customers at the application and database level using organization-scoped access controls. Client Data and Outputs are never shared with, accessible to, or visible to any other customer of Provider.

(c) Encryption: Data is encrypted using TLS 1.2 or higher in transit and AES-256 at rest.

(d) No AI Training: Client Data and Outputs are never used to train or fine-tune any artificial intelligence or machine learning model, whether Provider's or any third party's. The AI providers Provider uses process Client Data under commercial terms that prohibit them from training models on it.

(e) Incident Notification: In the event of a cybersecurity event affecting Client Data or the systems that hold it (meaning unauthorized access to, disruption of, or misuse of them), Provider will notify Client without unreasonable delay and in no event later than seventy-two (72) hours after determining that the event occurred, and will provide (and update as the investigation proceeds) a description of the incident, the data affected, remediation steps taken and planned, and a named contact. Provider will reasonably cooperate with any notifications Client is required to make to regulators or affected individuals.

3. How We Use Data During Your Trial

ProducerHQ is actively developed, and free trials are how we make it better. Client agrees that during the Trial Period:

(a) Usage Analytics: Provider collects information about how Client navigates and uses the Platform (pages visited, features used, and session interaction data) using analytics tools that are configured to mask document content and on-screen text and that are contractually restricted to processing this data only on Provider's behalf. These tools capture how Client moves through the Platform, not what Client's documents say.

(b) Trial Review: Members of Provider's team may review Client's trial activity, including documents Client uploads and analyses Client runs, solely to verify and improve the accuracy of the analyses provided to Client, provide support, diagnose and resolve issues, and maintain the security and integrity of the Platform. This access is limited to authorized personnel and is used only for these purposes. Provider uses what it learns from this review to correct and improve how the Platform performs the services Client has requested. Any broader product-improvement work is performed only on data that has been de-identified or aggregated so that it no longer identifies, and cannot reasonably be used to identify, any individual or Client.

(c) What Does Not Change: Nothing in this Section 3 modifies Section 2. Client Data is never used to train or fine-tune AI models, never visible to or shared with any other customer, and never sold. Provider does not use or disclose Client Data, including any nonpublic personal information of Client's insurance customers, for any purpose other than to carry out the purposes for which Client disclosed it, as permitted by applicable insurance privacy laws, including the Gramm-Leach-Bliley Act and state regulations based on the NAIC Privacy of Consumer Financial and Health Information Regulation. Information Provider's team learns from trial review is treated as Client's Confidential Information under Section 8.

(d) Service Provider Status: To the extent Client Data includes personal information governed by the California Consumer Privacy Act or a similar state privacy law, Provider acts as Client's service provider: Provider will not sell or share Client Data (as those terms are defined by such laws); will not retain, use, or disclose it for any purpose other than the purposes described in this Trial Agreement, or outside the direct business relationship between the Parties; will not combine it with personal information received from another source or another customer except as such laws permit; will provide the same level of privacy protection as those laws require of businesses; certifies that it understands and will comply with these restrictions; will notify Client if it determines it can no longer meet them, upon which Client may take reasonable and appropriate steps to stop and remediate any unauthorized use; and will reasonably assist Client in responding to consumer privacy requests.

4. Acceptable Use

Client shall:

(a) Ensure that all documents uploaded to the Platform are legally in Client's possession and that Client has the right to process such documents.

(b) Use the Platform in compliance with all applicable federal, state, and local laws and regulations, including privacy and data protection laws applicable to the insurance industry.

(c) Maintain the confidentiality of all login credentials and promptly notify Provider of any unauthorized access.

(d) Not reverse engineer, decompile, or attempt to derive the source code of the Platform, and not use the trial to build or benchmark a competing product.

(e) Not use the Platform to process documents for any entity outside of Client's organization.

(f) Not upload protected health information governed by HIPAA unless the Parties have executed a business associate agreement.

5. Trial Data at the End of Your Trial

(a) If Client subscribes, Client Data and Outputs carry over to the paid account seamlessly and become governed by the Service Agreement (Section 9).

(b) If Client does not subscribe, access ends when the Trial Period expires. Provider retains Client Data for ninety (90) days after expiration so Client can reactivate or request an export, after which Provider may delete it.

(c) Client may request an export of Client Data, or deletion of specific documents or the entire trial account, at any time by contacting trey@opspring.ai. Provider will honor deletion requests except where retention is required by law or for records that must be preserved for compliance purposes (such as audit trails).

6. Disclaimers

(a) The Platform is a decision-support tool. It is not a substitute for professional insurance judgment, legal advice, or regulatory compliance review. All coverage determinations, E&O decisions, and client recommendations remain the sole responsibility of Client's licensed agents and staff.

(b) Provider does not guarantee specific accuracy rates, specific E&O outcomes, specific time savings, or regulatory compliance results.

(c) THE TRIAL IS PROVIDED FREE OF CHARGE AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PROVIDER DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION DURING THE TRIAL.

7. Limitation of Liability

(a) TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS TRIAL AGREEMENT SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

(b) IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS TRIAL AGREEMENT, REGARDLESS OF THE THEORY OF LIABILITY.

(c) The limitations in this Section 7 do not apply to Provider's breach of Section 2 (Your Data), a Party's breach of Section 8 (Confidentiality), or a Party's willful misconduct or gross negligence.

8. Confidentiality

(a) Each Party agrees to keep confidential any proprietary or non-public information disclosed by the other Party in connection with the trial ("Confidential Information"). Confidential Information does not include information that is or becomes publicly available through no fault of the receiving Party, was already known to the receiving Party, is independently developed without use of the disclosing Party's information, or is rightfully received from a third party without restriction.

(b) This obligation survives the end of the trial for a period of two (2) years, except as provided in subsection (c).

(c) Consumer Information: "Consumer Information" means nonpublic personal information (as defined by the Gramm-Leach-Bliley Act and state insurance privacy regulations) of Client's insurance customers, applicants, claimants, or beneficiaries contained in Client Data or Outputs. Notwithstanding anything else in this Trial Agreement: (i) Provider shall hold Consumer Information in confidence and shall not use or disclose it other than to carry out the purposes for which Client disclosed it, as permitted by applicable insurance privacy laws, or as required by law; (ii) the exclusions in subsection (a) do not apply to Consumer Information; (iii) Provider's obligations under this subsection survive termination indefinitely, for as long as Provider retains Consumer Information; and (iv) Provider shall require any subcontractor with access to Consumer Information to be bound by restrictions no less protective than this subsection.

9. Upgrading to a Paid Subscription

If Client subscribes to the Platform during or after the Trial Period, the ProducerHQ Service Agreement (or another agreement the Parties execute) governs from the date of subscription, and this Trial Agreement terminates, except that Sections 2, 7, and 8 survive with respect to the Trial Period. Client accepts the Service Agreement at checkout.

10. Termination

Either Party may terminate this Trial Agreement at any time, for any reason, by written notice (email suffices) or, for Client, by ceasing use and requesting account deletion. Sections 2, 5, 6, 7, 8, and 11 survive termination or expiration of the trial.

11. General Provisions

(a) Governing Law: This Trial Agreement is governed by the laws of the State of California, without regard to its conflict of law provisions. Disputes shall first be addressed through good-faith negotiation for thirty (30) days and, if unresolved, through binding arbitration in San Diego County, California, in accordance with the rules of the American Arbitration Association.

(b) Amendments: Provider may update this Trial Agreement by posting revised terms at this URL. Material changes will be notified to active trial accounts by email. Continued use of the trial after the effective date of updated terms constitutes acceptance.

(c) Entire Agreement: This Trial Agreement, together with the OpSpring Privacy Policy, constitutes the entire agreement between the Parties regarding the trial and supersedes all prior discussions regarding the trial.

(d) Severability: If any provision of this Trial Agreement is held invalid or unenforceable, the remaining provisions continue in full force and effect.

12. Acceptance

By creating a trial account, Client agrees to all terms and conditions set forth in this Trial Agreement. The date the trial account is created serves as the Trial Start Date.